After the installation of a home lift, providing reliable support and maintenance is crucial to ensuring continued safe operation and client satisfaction. In this guide, we’ll outline the types of support Axis Lifts offers post-installation, as well as the maintenance services provided to keep lifts in top working condition.
Post-Installation Client Support
Axis Lifts offers comprehensive support to clients during the Defects Liability Period (DLP), which is the time immediately following installation where any issues with the lift are addressed at no additional cost. If any problems arise that cannot be resolved over the phone, a technician will attend the site to ensure that the lift is operating as expected.
The goal during this period is to provide clients with peace of mind, knowing that any defects will be promptly dealt with and that the lift is functioning correctly and safely.
- Defects Liability Period (DLP): Comprehensive support during the DLP to address any issues.
- On-Site Assistance: Technicians will attend the site if issues cannot be resolved remotely.
Scheduled Maintenance and Servicing
Once the lift has been handed over, it is enrolled in Axis Lifts’ scheduled maintenance plan. The frequency of maintenance visits depends on the type of lift and the specific project requirements. Maintenance schedules are put in place from the day the lift is handed over to ensure it remains in excellent working order.
Maintenance technicians perform regular checks and services as part of their rounds, ensuring the lift’s reliability and safety. Regular servicing helps identify any potential issues early, preventing costly repairs and downtime.
- Scheduled Maintenance Plan: Each lift is enrolled in a maintenance plan from the day it is handed over.
- Regular Technician Rounds: Technicians conduct regular visits as part of the maintenance schedule.
- Preventive Servicing: Helps to identify potential issues before they become major problems.
Ensuring Continued Client Satisfaction
Axis Lifts places a high priority on maintaining client satisfaction, even after the lift has been installed and handed over. The company achieves this by maintaining regular contact with clients and ensuring that the support offered is responsive and effective. Our experienced maintenance technicians work closely with clients to ensure any concerns are promptly addressed, keeping communication open throughout the post-installation process.
- Regular Contact: Continued communication to address any concerns.
- Experienced Technicians: Technicians work with clients to provide prompt and effective support.
Tips for Maintaining Your Lift
To ensure the longevity and safe operation of your home lift, it’s important to follow some basic maintenance practices. While Axis Lifts takes care of professional servicing, homeowners can help by keeping the lift clean and reporting any unusual noises or performance issues immediately.
- Keep Lift Clean: Regularly clean the lift car and surrounding area to avoid dust build-up.
- Report Issues Promptly: Inform Axis Lifts immediately if you notice unusual noises or issues.
Take the Next Step with Axis Lifts
Axis Lifts is dedicated to providing outstanding support and maintenance for your home lift, ensuring it remains safe and functional for years to come. If you’re looking for more information about our maintenance services or need support, contact us at 1300 002 947 or email us at sales@axislifts.com.au.
Axis Lifts
Our Home Lift Installation Process
From the first site visit through to servicing, we’ll help you understand what your home needs, what happens during installation and how your home lift will be looked after.
1. Initial Consultation
We visit your home, discuss how you’ll use the lift and identify the best places for it to go. If you’re building a new home, we can work with your architect or builder from the design stage.
2. Planning and Design
We confirm the lift location and help you choose the right size, doors, operation and finishes. We also provide the requirements your builder needs to plan any alterations.
3. Installation Preparation
We coordinate with your builder to make sure the required openings, pit or shaft, and power supply are ready before our installation team arrives.
4. Installation Timeline and Disruption
Our technicians install your lift and let you know which areas need to stay clear while they work. We’ll explain the expected timeframe and any noise or temporary access restrictions before installation starts.
5. Post-Installation Checks
We test the lift, check its safety features and commission it before handover. Then we show you how to operate it and what to do if you need help.
6. Support and Maintenance
We schedule ongoing servicing from handover and remain available if something isn’t working as expected. If we can’t resolve an issue over the phone, we can arrange for a technician to attend.
