During the installation of a home lift, unexpected challenges can arise that require careful management to ensure the process continues smoothly. In this guide, we’ll discuss some common challenges encountered during lift installations, how these challenges are addressed, and the steps Axis Lifts takes to ensure customer satisfaction throughout the process.
Common Challenges During Lift Installation
There are several common challenges that may arise during a lift installation. Building defects are among the most frequent issues. These can include shafts that are not perfectly square, landings that do not line up as expected, or changes to building heights that were not communicated during the planning phase. For example, finding out that a building’s height has increased by 300mm upon arrival at the site can create significant complications. Additionally, inadequate fixing points for doors, provided by the builder, can also cause delays.
- Building Defects: Issues such as shafts not being square, misaligned landings, or uncommunicated changes to building heights.
- Inadequate Fixing Points: Improperly prepared fixing points for doors can lead to further adjustments on-site.
Addressing Unexpected Issues
When unexpected issues arise during the installation process, Axis Lifts takes a proactive approach to resolve them. If a builder is involved, our team works directly with the builder to address the issue, ensuring that the necessary adjustments are made to meet the lift’s requirements. In cases where waiting for a builder might cause significant delays, we work with the homeowner to find a solution and make adjustments ourselves where possible.
For issues such as changes to building height, we consult with the manufacturer to determine the necessary modifications to the lift system. If required, we can also arrange for local fabrication of components to ensure the lift fits the new specifications.
- Direct Liaison with Builder: Communicate directly with the builder to resolve defects or discrepancies.
- Consult Manufacturer for Modifications: If building heights change, consult the lift manufacturer for required system adjustments.
- Local Fabrication: Arrange local fabrication of components if adjustments are needed.
Tips for a Smooth Installation Process
To ensure a smooth and successful installation, open communication is key. Homeowners should maintain regular contact with Axis Lifts to keep everyone informed of any changes or requirements. Additionally, providing direct and clear access to the lift shaft area will help the installers carry out their work efficiently without unnecessary delays.
- Open Communication: Keep an open line of communication with Axis Lifts throughout the installation.
- Clear Access: Ensure that there is direct access to the lift shaft area for efficient installation.
Ensuring Customer Satisfaction
Axis Lifts is committed to maintaining high levels of customer satisfaction from the initial consultation through to the installation and handover phases. This is achieved through consistent and open communication with clients. Our management team keeps clients informed before and during the installation, and our experienced installers are always courteous and ensure the homeowner understands each step of the process.
- Consistent Communication: Management maintains communication before and during installation.
- Professional Installers: Installers are experienced, polite, and communicate well with the end user.
Take the Next Step with Axis Lifts
Axis Lifts is committed to providing a hassle-free installation experience for all clients. From addressing on-site challenges to ensuring clear communication, our team is here to help every step of the way. If you’re considering a home lift installation, contact us at 1300 002 947 or email us at sales@axislifts.com.au for expert guidance. Stay tuned for the next post in our series What to Expect for a Home Lift Installation as we explore the maintenance and servicing of your new lift.
