A home lift is a valuable investment in comfort, accessibility, and independence—but to keep it safe and reliable, knowing when to call your lift company for maintenance is essential. While regular servicing should already be part of your maintenance plan, certain signs or situations call for immediate attention. At Axis Lifts, we offer scheduled servicing and 24/7 emergency support across Queensland and Northern NSW to ensure your lift remains in great condition.
So how do you know when it’s time to call? Here are the most common signs and scenarios where it’s best to get in touch.
1. The Lift Is Making Unusual Noises
A well-maintained lift should run quietly and smoothly. If you notice any sounds at all but including grinding, squeaking, rattling, or clunky sounds during operation, it’s a sign that something isn’t right. Noisy doors or sudden mechanical sounds could indicate wear on moving parts, lack of lubrication, or more serious issues that require immediate servicing. To avoid damaging your lift call a lift service company immediately.
2. The Lift Isn’t Level with the Floor
Another issue is when the platform or car sits just below floor level and then re-levels. This might seem minor, but it can indicate a hydraulic leak or valve block issue. If your lift isn’t aligning correctly with each landing, it’s time to book a service.
3. The Lift Hasn’t Been Used for a While
Lifts that sit idle for extended periods, like in holiday homes or guest properties, can develop performance issues simply from lack of use. It’s a good idea to schedule a maintenance check before your next visit or ahead of guests arriving, especially if it’s been more than six months since the last service.
4. You’re Seeing Fault Lights or the Lift Won’t Operate
Modern lifts, including Aritco SmartLift models, will alert users to issues via display lights, signals, or app notifications. If your lift is showing a fault code, not responding to commands, or refusing to move, don’t try to troubleshoot blindly. Our technicians can diagnose the issue and get things moving again—either over the phone or on-site if needed.
5. The Doors Aren’t Opening or Closing Smoothly
If the landing doors or lift car doors are sticking, slamming, or taking longer than usual to open or close, it’s time to call your lift company. This could be related to door operator issues, misalignment, or wear on the safety sensors, all of which are covered in our maintenance visits.
6. You’ve Noticed Rust, Oil Leaks, or Stains
Especially in coastal environments, it’s important to keep an eye out for visible signs of wear. Rust marks on the doors, oil pooling at the base of the lift, or water ingress are all reasons to get in touch. Preventative servicing in these cases can help avoid costly repairs later.
7. After Storms, Power Outages or Renovations
If your home has recently experienced a major power outage or lightning strike, it’s a good idea to have your lift checked. While all Axis Lifts installations include battery backup or UPS systems, electrical surges can still affect components. Similarly, if your home has undergone renovations near the lift shaft, a post-build inspection is often a smart move.
8. It’s Time for Your Scheduled Maintenance
Even if everything seems fine, don’t skip your routine maintenance! Most home lifts should be serviced every six months, or quarterly if you’re near the ocean. Regular maintenance keeps your lift compliant, safe, and under warranty, and helps avoid future breakdowns.
Need Lift Maintenance? Call Axis Lifts Today
If you’ve noticed any of these signs, or you’re unsure whether your lift is due for a service, don’t wait. At Axis Lifts, we offer both ad hoc maintenance and scheduled service plans, plus 24/7 emergency support for our customers.
To book a service or speak to a technician, contact our team on 1300 002 947 or email sales@axislifts.com.au.
We service Brisbane, the Gold Coast, and surrounding areas across Queensland and Northern NSW.
