This week, we caught up with Simon from Axis Lifts to dive into the details of home lift maintenance. From ad hoc services to comprehensive maintenance plans, Simon shared his expert insights on how regular servicing can prevent issues and extend the lifespan of your lift. Whether you’re looking to keep your lift running smoothly or address common problems, Simon’s tips are essential for ensuring optimal performance and safety for years to come.
What’s the difference between ad hoc maintenance and a maintenance plan?
Simon (Axis Lifts):
So, ad hoc maintenance is when someone rings up and needs a service. They might not have their lift under a maintenance agreement, but they just need a service, maybe because they’ve got a party coming up and want to ensure everything’s working. These are generally one-off services that happen once a year or once every two years.
What would people expect from a maintenance plan?
Simon (Axis Lifts):
Typically, the most common maintenance plan for a home lift includes two services a year. This covers things like checking the general operation of the lift, topping up oils, ensuring the lighting is good, and verifying all the safety components are working. For example, the lift shouldn’t run with the doors open.
And how often should a home lift undergo maintenance?
Simon (Axis Lifts):
Depending on the location, but if it’s not near the ocean, twice a year will usually be enough. Some customers opt for just one service to save costs, but we always recommend two services per year—every six months. For lifts near the ocean, we recommend at least four services a year because of the harsh environment. The lift is made of metal, so regular lubrication and preventing rust are important.
What are the key components checked during a maintenance visit?
Simon (Axis Lifts):
We check the oil levels, floor levels to make sure the lift is stopping correctly, and the key safety components—like the landing and car door contacts. We ensure the lift won’t move when those contacts are broken. We also check the emergency telephone to ensure it’s working in case someone gets trapped. Additionally, we look over the lift to make sure there are no oil leaks or signs of rust.
What routine tasks are performed during regular maintenance?
Simon (Axis Lifts):
We check and top up the oil, lubricate the lift guides, and make sure the phone is working. We also lubricate all moving parts to keep the lift running smoothly and avoid any squeaks.
What are the most common issues that arise with home lifts?
Simon (Axis Lifts):
The most common issue is not using the lift enough. Some lifts aren’t used for a while, and when they’re turned on again, they might be slightly below floor level or the power might have been switched off. Moving furniture is another common issue, as it can damage lift components.
How do your maintenance services address these common problems?
Simon (Axis Lifts):
We communicate with the client to fully understand the issue. For example, if lights are coming on in the middle of the night, it could indicate an auto-honing issue, possibly due to a slow hydraulic leak. We listen to the customer’s concerns and make sure we address them.
What preventative measures are included in your maintenance services?
Simon (Axis Lifts):
Cleaning and lubrication are key. In salty air environments, we make sure to clean and lubricate door operators and ensure the oil pots on guide lubricators are topped up, so the lift is always running smoothly.
How can regular maintenance extend the lifespan of a home lift?
Simon (Axis Lifts):
By preventing material deterioration through cleaning and lubrication. Lubricating parts reduces wear and tear, helping the lift last longer and ensuring the guide shoes are running smoothly on the rails.
What maintenance tasks can homeowners perform themselves?
Simon (Axis Lifts):
Homeowners can clean the lift car and landing doors, especially in sea air environments, where stainless steel can tarnish over time. Regular cleaning can prevent staining. They should also keep an eye out for oil leaks and let us know if they notice anything unusual.
Are there any signs homeowners should look out for that indicate maintenance is needed?
Simon (Axis Lifts):
Noisy operation or landing doors are a big indicator. If the lift seems to drop below floor level and then re-level, we may need to inspect the valve block. In general, noise is a big clue that something needs attention.
Do you offer different levels of maintenance plans?
Simon (Axis Lifts):
We offer different frequencies of service, based on usage and location. For example, if the lift is used frequently or is in a salty air environment, we recommend more frequent servicing. Otherwise, we adjust based on the lift’s location and use.
What are the benefits of subscribing to a maintenance plan?
Simon (Axis Lifts):
Subscribers get 24-hour support through our call centre. Without a maintenance agreement, you wouldn’t have access to that level of emergency support.
Can you upgrade or improve home lifts?
Simon (Axis Lifts):
You can upgrade the finishes, though it’s a bit harder than in big commercial lifts because the interiors are more integrated into the car frame. But you can upgrade controllers, pumps, and other components.
What kind of emergency support do you provide for lift breakdowns?
Simon (Axis Lifts):
We offer 24-hour support. When a customer contacts us, we respond to ensure we’ve received the message, and we contact the client within minutes to assist over the phone or send a technician on-site.
How quickly can your team respond to an emergency maintenance request?
Simon (Axis Lifts):
Over the phone, we aim to respond within five minutes. On-site, we aim to be there within 60 minutes, depending on the location.
How do you educate homeowners about maintaining their lifts between professional visits?
Simon (Axis Lifts):
Our technicians walk homeowners through any issues they discover, including cleaning and lubricating. We also provide advice on the products we use and explain how we clean the stainless steel, ensuring transparency.
